Terms & Conditions

For the purposes of these Terms:

• Company means Jolly Joy Home Cleaning Services.
• Customer means the individual or entity booking or receiving cleaning services.
• Property means the residence where services are performed.
• Booking means any cleaning appointment requested through BookingKoala, our website, phone, email, or another approved booking method.
• Cleaning Professional means an employee or independent contractor assigned by Jolly Joy Home Cleaning Services to perform cleaning services.

Submitting a booking request does not automatically reserve your appointment. All appointments are subject to availability and become confirmed only after you receive a confirmation from Jolly Joy Home Cleaning Services by email, text message, or through BookingKoala.

We reserve the right to reschedule appointments due to severe weather, employee illness, emergencies, or other circumstances beyond our reasonable control.

Instant online quotes are generated using the information provided during booking. Customers are responsible for providing accurate information regarding:

• Square footage
• Number of bedrooms
• Number of bathrooms
• Condition of the home
• Pets
• Additional services requested

If our Cleaning Professional determines upon arrival that the home's condition differs significantly from the booking information, additional cleaning time or charges may be required.

Our standard residential cleaning services include only the tasks listed in your selected cleaning package. Additional services such as deep cleaning, interior oven cleaning, refrigerator cleaning, interior windows, organization, or other specialty services must be selected during booking or approved before the appointment begins.

Services not included in the original booking may require additional time and charges.

To help us provide the best service possible, customers agree to:

• Provide safe access to the property.
• Secure aggressive pets.
• Ensure running water and electricity are available.
• Remove excessive clutter from areas to be cleaned.
• Inform us of fragile or valuable items requiring special care.
• Notify us of any hazards that could affect the safety of our Cleaning Professionals.

Failure to meet these responsibilities may delay or prevent completion of the scheduled service.

To maximize cleaning efficiency, we recommend that customers:

• Pick up clothing, toys, paperwork, and personal belongings from floors.
• Clear countertops and tables of unnecessary items.
• Store confidential documents in a secure location.
• Place valuable jewelry, cash, and collectibles in a safe location.

Preparing your home allows our team to spend more time cleaning rather than organizing personal belongings.

The safety of our Cleaning Professionals is our highest priority. Jolly Joy Home Cleaning Services reserves the right to refuse or discontinue service if any of the following conditions exist:

• Aggressive or uncontrolled pets
• Presence of firearms or other weapons that create a safety concern
• Illegal activity
• Severe hoarding conditions
• Biohazards
• Mold requiring professional remediation
• Human or animal bodily fluids
• Unsafe structural conditions
• Lack of running water or electricity
• Harassment, discrimination, threats, or abusive behavior toward our team members

The following services are available for an additional fee when requested:

• Interior Window Cleaning
• Inside Cabinets, drawers, closets, pantry, vanity cleaning
• Dishes Washing
• Inside Oven
• Inside Fridge
• Home Organizing
• Move-out Organizing
• Wall Washing
• Laundry & Folding
• Other specialty cleaning services as offered by Jolly Joy Home Cleaning Services

Availability may vary based on appointment length and staffing.

We love pets and are happy to clean homes where they live. For everyone's safety, customers are responsible for ensuring that pets are properly secured if they may become anxious or aggressive during service.

If a Cleaning Professional believes an animal presents a safety risk, we may suspend or discontinue service. Customers remain responsible for any applicable cancellation or lockout fees resulting from unsafe pet conditions.

At Jolly Joy Home Cleaning Services, customer satisfaction is our priority. If you are not completely satisfied with your cleaning, please notify us within 24 hours of your appointment.

We will review your concerns and, when appropriate, schedule a complimentary touch-up of any missed areas that fall within the original scope of work.

Because cleaning services are completed immediately upon performance, refunds are generally not provided. Our Satisfaction Guarantee is designed to resolve legitimate concerns promptly and fairly.

Jolly Joy Home Cleaning Services securely processes all online payments through Stripe and our BookingKoala booking platform.

By scheduling a service, you authorize Jolly Joy Home Cleaning Services to securely store your payment method through Stripe for future transactions related to your booked services.

Your payment method may be pre-authorized prior to your appointment to verify available funds. This authorization is not a charge and will automatically expire according to your financial institution's policies.

Unless otherwise agreed in writing, payment is processed automatically after the cleaning service has been completed. If payment cannot be successfully processed, we reserve the right to suspend future appointments until the outstanding balance has been paid.

We do not store your full credit card information. All payment information is securely encrypted and processed by Stripe in accordance with industry security standards.

Certain services, including first-time cleanings, deep cleanings, move-in/move-out cleanings, or appointments exceeding a specified value, may require a deposit or a valid credit or debit card on file. The required deposit, if applicable, will be disclosed during the booking process.

Any remaining balance will be processed after the service has been completed unless otherwise agreed.

We understand that schedules change and strive to be as flexible as possible. Appointments may be canceled or rescheduled without penalty when notice is received at least 24 hours before the scheduled appointment.

• Cancellations made more than 24 hours before the scheduled service will not incur a cancellation fee.
• Cancellations made less than 24 hours before the appointment may be subject to a cancellation fee of up to $100.
• Same-day cancellations may be charged up to the full scheduled service amount.

Customers are responsible for ensuring our Cleaning Professionals have access to the property at the scheduled appointment time. If our team cannot gain entry within 30 minutes of arrival, the appointment will be considered a lockout.

A lockout fee of up to $100 may be charged to compensate our Cleaning Professionals for lost time and travel expenses. To avoid lockout fees, customers are encouraged to provide:

• Door codes
• Garage codes
• Lockbox information
• Key arrangements

Running water and electricity are required to perform residential cleaning services. If either utility is unavailable upon arrival, we may be unable to complete the scheduled service. Such appointments may be treated as same-day cancellations.

While we make every effort to arrive on time, travel conditions, traffic, weather, and earlier appointments may occasionally affect our schedule. Appointments are scheduled within an estimated arrival window. If unexpected delays occur, we will notify you as soon as reasonably possible.

Discounted recurring service rates are available for customers who maintain regularly scheduled appointments. Discounts begin after the initial cleaning appointment.

If recurring appointments are skipped or rescheduled such that the cleaning frequency changes, pricing may be adjusted to reflect the updated service interval.

Pricing may be adjusted if:

• The home's size increases.
• Additional occupants move into the residence.
• Remodeling or construction has occurred.
• The home's condition has changed significantly.
• Additional cleaning services are requested.

Jolly Joy Home Cleaning Services observes the following holidays:

• New Year's Day
• Memorial Day
• Independence Day
• Labor Day
• Thanksgiving Day
• Christmas Eve
• Christmas Day

If your scheduled cleaning falls on one of these holidays, we will contact you to arrange an alternative appointment.

Customers may provide keys, lockbox access, garage codes, or electronic entry information for scheduled appointments. Jolly Joy Home Cleaning Services takes reasonable precautions to safeguard any access information provided.

Customers remain responsible for updating us if access information changes. We are not responsible for delays resulting from incorrect or outdated entry instructions.

If your home is protected by a security system, please provide temporary instructions for disarming the system before your scheduled appointment. Customers remain responsible for any alarm fees resulting from incomplete or incorrect instructions.

For the safety of our employees and customers, appointments may be delayed or rescheduled due to severe weather, road closures, natural disasters, or other emergencies. If this occurs, we will work with you to schedule the earliest available appointment.

If someone in the home has a contagious illness, please notify us before your scheduled appointment. We may recommend rescheduling the service to protect both our customers and Cleaning Professionals. Cancellation fees may be waived for contagious illnesses at our discretion.

Jolly Joy Home Cleaning Services provides the professional-grade cleaning products and equipment necessary to perform most residential cleaning services.

If you prefer that we use products you provide, please notify us before your appointment. While we will gladly accommodate reasonable requests, we are not responsible for the performance, effectiveness, or damage resulting from customer-supplied products or equipment.

If eco-friendly or fragrance-free products are requested, additional charges may apply depending on product availability and service requirements.

For the health and safety of our Cleaning Professionals, we do not clean or remediate:

• Mold requiring professional remediation
• Hoarding conditions
• Human or animal bodily fluids
• Blood or biohazard materials
• Drug paraphernalia or hazardous waste
• Insect or rodent infestations
• Fire or smoke damage
• Areas that present structural or safety hazards
• Exterior surfaces requiring specialized equipment
• Any condition that may violate OSHA or other applicable safety regulations

If these conditions are discovered during service, we may suspend or discontinue the appointment.

To protect your property and our Cleaning Professionals:

• We do not move furniture or appliances weighing more than approximately 35 pounds.
• We do not climb higher than a standard two-step stool.
• We do not clean roofs, gutters, or exterior windows requiring ladders or specialized equipment.

Customers wishing to have areas behind heavy furniture cleaned should move those items before our arrival.

Our Cleaning Professionals exercise reasonable care while working in your home. If accidental damage occurs, customers must notify Jolly Joy Home Cleaning Services within 24 hours of the completed service. We reserve the right to inspect the reported damage before determining the appropriate resolution.

Depending on the circumstances, we may:

• Repair the damaged item
• Replace the item with one of comparable quality
• Offer another reasonable resolution at our discretion

We are not responsible for damage resulting from:

• Normal wear and tear
• Improper installation
• Loose fixtures
• Pre-existing damage
• Fragile or valuable items not disclosed before service
• Items with inherent defects

To maintain quality standards, document completed work, and assist in resolving service concerns, our Cleaning Professionals may take photographs before and after the cleaning service. These photographs are used solely for:

• Quality assurance
• Employee training
• Internal documentation
• Resolving customer concerns
• Insurance claims when applicable

Whenever possible, photographs will avoid capturing people, family photographs, financial information, computer screens, or other sensitive personal information.

Jolly Joy Home Cleaning Services will never use photographs of your home for advertising, marketing, social media, or promotional materials without your prior written consent.

We respect your privacy. Any personal information collected during the booking process is used solely to provide and improve our services. We do not sell customer information.

Payment information is securely processed through Stripe and is not stored by Jolly Joy Home Cleaning Services.

Our employees and independent Cleaning Professionals represent a significant investment in recruiting, training, and development.

Customers agree not to directly hire, solicit, or employ any current or former Jolly Joy Home Cleaning Services employee or contractor for a period of twelve (12) months following the last completed service without our prior written consent.

If a customer hires one of our team members in violation of this provision, Jolly Joy Home Cleaning Services reserves the right to seek reasonable damages as permitted by applicable law.

To the fullest extent permitted by Ohio law, Jolly Joy Home Cleaning Services shall not be liable for indirect, incidental, consequential, special, or punitive damages arising from the use of our services.

Our total liability for any claim relating to a cleaning service shall not exceed the amount paid for the specific service giving rise to the claim, except where prohibited by law.

Nothing in these Terms limits any rights that cannot legally be waived under applicable law.

Jolly Joy Home Cleaning Services shall not be responsible for delays or failure to perform services caused by circumstances beyond our reasonable control, including but not limited to severe weather, natural disasters, government actions, utility outages, labor disputes, or other emergencies.

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of the State of Ohio, without regard to its conflict of law principles.

Any legal action arising from these Terms or services provided by Jolly Joy Home Cleaning Services shall be brought in the appropriate state or federal courts located within the State of Ohio.

Jolly Joy Home Cleaning Services reserves the right to update or modify these Terms and Conditions at any time. The most current version will be available on our website and through our online booking system.

Continued use of our services after updated Terms become effective constitutes acceptance of those revisions.

By scheduling services through our website, BookingKoala, telephone, email, or any electronic booking platform, you acknowledge that you have read, understood, and agree to these Terms and Conditions.

Your electronic acceptance is legally binding and has the same force and effect as a handwritten signature to the extent permitted by applicable law.